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5 ways to make your dental lab technician happy

Dr. Zuber Bagasi

Managing Director & Dental Surgeon

Synergy Dental Clinic / Manchester, UK

Back in march this year, for the 3Shape Navigate event, I was asked to reflect on how digital technology enhances my workflows and communications with my lab. I asked my lab partner Yassine, a master dental technician, from Dental Excellence Laboratory, to join in and reflect on the five key areas that have significantly improved by digital workflows.

1) A more efficient and predictable workflow between practice and lab

The way that we used to work before, with conventional analog impressions, had problems with accuracy, deliveries, and the operational side of things; there was a whole host of problems. According to Yassine, ‘digital intraoral scans are more accurate and precise to work with and of better quality than analog impressions. The result being a more predictable outcome. My daily work has improved, thanks to the introduction of the digital workflow.’

Digital scans improve Yassine’s lab work at Dental Excellence Laboratory in four ways:

  1. Less steps need in creating a treatment.
  2. Improved workflow.
  3. No waiting for analog impressions.
  4. Digital scans are received, designed, and delivered to the dentist and patient for a fast and efficient treatment.

Yassine advises conventional labs to speak with a digital lab to better understand the benefits of the digital workflow. Concluding that analog workflows cannot compare to digital, and that digital dentistry is “the way forward and the future.”

2) A more efficient workflow: dental implant treatment planning

The benefits of digital dentistry are not only in the ease of communication between lab and clinic, it’s also clearly illustrated in treatment workflows.

Digital technology enables communications to be smoother and more efficient when it comes to implant planning, which comprises 80% of my practice’s work. For one, with a digital scan, the lab technician can digitize the actual restorative elements. With implant restorative cases, every element is crucial for minimizing the level of inaccuracy.

Digital dentistry mitigates risks and errors. Ultimately meaning that the fit of any restorative work is absolutely spot-on.

3) Smooth communication for smile makeover treatments

In the session, I demoed a smile makeover case in which I began the workflow with a 3Shape TRIOS intraoral scan. The scan was used to digitally evaluate the patient's mouth, simulate a smile, and then digitally communicate this with his lab.

With the digital dental impression, I can discuss treatment options and the treatment plan with the patient. Once the clinic part is done, the scan is sent off to the lab to create a diagnostic wax-up, which the restoration is based on.

Smooth communication for smile makeover treatments

Yassine reflects on the lab side of the workflow - which looks as follows:

  1. We go to the TRIOS Inbox, where we can download the scan, read the doctor’s instructions, or any specification that this case may need.
  2. We can see a preview of the case. For example, we can see the bite, the shape of the teeth, see if the scan has any issues… holes, we can have a general idea of what type of design is needed and what we are going to do with this case.
  3. Once the case has been accepted, we can move to Dental Designer and start designing the case, and the dentist can follow up all our steps through the communication platform.
  4. So, now we are ready to design. We can open Dental Designer and begin designing.
  5. Once we have optimized the final design, checking the occlusion, the bite, the contact points, we can have one last look before creating the final model.
  6. We can see here all the texture, the shape – it’s very nice.

“We can also compare the smile design to the upper and lower arches, to the opposing arch, and we are ready to print. After three hours, the printed model is ready.”

4) Digital workflows cut clear aligner appointments in half

Digital workflows enable me to decrease the number of patient appointments down from four to two with clear aligner treatments. This table breaks it down for every appointment in the workflow.

Appointment number Digital workflow Analog workflow
1 Scan patient, pictures, simulate “before” and “after” on screen Patient consultation
2 Deliver clear aligners Analog impressions and pictures
3 X Show simulation of “before” and “after” for the alignments
4 X Physically fit the clear aligners

Night and day difference for labs

For labs, there are major advantages with digital clear aligner workflows. In the analog process, where we start with conventional dental impressions, the lab receives these by post, they then have to cast these up into models, and use a series of different models to make and create the aligner system. This would then need to be returned to us as a simulation to share with the patient.

Within the digital workflow, this is all done simultaneously. As soon as the digital scan is taken, a simulation of the clear aligner system is created almost immediately, and then the clear aligners are printed and delivered to us within a week.

5) Cross contamination between practice and lab

Lastly, as a final benefit of the practice to lab digital workflow, I can say that going digital mitigates cross-contamination. As no analog impressions are sent to the lab, it means that there is no cross-infection between the practice and the lab, or vice versa, keeping my patients and staff safe.

Digital has drastically changed the practice-to-lab workflow for the better. The system works much more efficiently.

To discover in more detail how your practice or lab can benefit from digital dentistry, it could be inspiring to review the case studies, shared by clinicians, demonstrating digital workflows.

Curious how working with digital impressions could look
for your workflow? Here’s an outline.


About Author

Dr. Zuber Bagasi

Managing Director & Dental Surgeon

Synergy Dental Clinic / Manchester, UK

Dr. Zuber Bagasi is the managing director of Synergy Dental Clinic and is an International speaker for SynTrain International Academy. He is incredibly passionate about the business side of dentistry and, as such, finds life most fulfilling when splitting his weeks up evenly between both clinical and business duties. He offers support to keen associates looking to own their own practice as well as current practice owners looking for help! He has also developed his own online training platform used for various dental roles, called SynTrain, being part of the LDC, accredited by the ADI.