3Shape compatibility with Windows 11 - FAQ

Our software development team is testing the compatibility of our systems (TRIOS, Dental Desktop, Ortho System and Dental System) with the new Microsoft Windows 11. Find more information here.

What is 3Shape's recommendation on upgrading?

Because we are still assessing Windows 11 compatibility with our solutions, we recommend that you wait with upgrading to Windows 11 until we have completed testing. By holding off, we can ensure the stability of your systems. Microsoft will continue to support Windows 10 until at least 2025.

I have already updated to Windows 11: what should I do now?

After you have installed the Windows 11 upgrade, there is a 10-day period where you can move back to Windows 10 while keeping files and data that you brought along with you.
After the 10 days, you will need to back up your data and do a “clean install” to move back to Windows 10.
Learn how to roll back here or contact support for help.

Which 3Shape products will an upgrade to Windows 11 potentially affect?

All 3Shape products may be affected. 3Shape is testing its products’ compatibility with Windows 11 and recommends that users do not upgrade until compatibility is assured.

When does 3Shape expect to verify compatibility with Windows 11?

3Shape is currently testing and a conclusion is expected in December.

How will I know that 3Shape has finished testing?

3Shape will send out new information and instructions when we have completed the compatibility testing in December. We will be updating this FAQ on an ongoing basis.

How certain is the compatibility testing performed by 3Shape?

We are performing thorough tests to assess full compatibility with Windows 11. Upgrade of 3Shape products will only be recommended when full compatibility is assured.

Can TRIOS MOVE and Carts be upgraded to Windows 11?

According to the current system requirements announced by Microsoft (see here) it won't be possible to upgrade TRIOS MOVE and Cart to Windows 11. These requirements may be subject to change.

Will my TRIOS MOVE or cart continue to be supported?

Yes, 3Shape will continue supporting these. And Microsoft has stated it will support Windows 10 until 2025.

Can PCs used with TRIOS Pod be upgraded to Windows 11?

If the PC meets Microsoft’s system requirements it is possible to upgrade. However, this should only be done after 3Shape announces the compatibility with Windows 11.

What are the system requirements for Windows 11?

You can find the system requirements here.

Where can I get more details on Windows 11?

See Microsoft's official information here.

How can I check if my PC is eligible to upgrade to Windows 11?

Microsoft has a tool to check automatically if your PC is eligible for upgrade here. Alternatively, you can check the system requirements here. Note that it is not recommended to upgrade your PC until 3Shape announces compatibility with Windows 11.

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