How to add and change payment information on 3Shape subscriptions management site
Below, you can find instructions for how to add and change payment information on the 3Shape subscriptions management site. Please note this is only relevant for the USA, Canada, Germany, France, Italy, Spain, and the UK.
To be able to purchase a Hardware item, renew an existing subscription or buy a new one, you need to sign in to 3Shape subscriptions management site with your 3Shape account credentials. Please scroll down on this page to find information about where to find 3Shape Account credentials.
1. Open your 3Shape subscriptions management site account > click on Profile > check whether the Billing information is up to date. If it should be changed, please update it in your Profile.
2. Scroll down to the payment method information and add the credit card details or SEPA data (only for customers from Italy, Spain, France, and Germany).
2.1.1. If you would like to pay with a credit card, you have the option to add several of them. It is possible to set the card as primary: choose the option while filling in the card details or use the alternative option 'Set card as primary' by clicking on the three red dots in the top right corner of the card.
2.1.2. If the primary card is expired/blocked/not valid, the renewal is not charged to the secondary card. Please use another card as a primary one to renew the subscriptions.
2.1.3. When adding a new card, the following information should be filled in:
- Card number
- Cardholder name
- Expire date
- Card name (optional)
2.1.4. If you do not want to use the card on 3Shape subscriptions management site, click on the three red dots again and choose the option 'Delete card'.
2.2.1. Customers from Europe (Spain, Italy, France, Germany) can pay with SEPA by adding their bank account information:
- Account Holder Name
2.2.2. Put a tick next to the authorization message and confirm the details.
2.2.3. If you do not know where to find IBAN, please check with your bank representative the data and whether you can proceed with the international payments.
2.2.4. If you do not want to use the IBAN on 3Shape subscriptions management site, click on the three red dots in the top right corner and choose the option 'Delete SEPA details'.
Outcome: Now your subscription will be renewed automatically. The card/IBAN will also be used for further purchases on 3Shape subscriptions management site.
Contact 3Shape Support if you have further questions.
For full information on correct usage please consult the official Safety and Setup Guide and the most current Manual.