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Trios service Agreements

The complete peace-of-mind service agreement
Are you one of 66%* of practices preparing to invest in a digital impression system? Get off to a smart start by choosing TRIOS Care, a solution with a service agreement that really works for you. Want a basic, scan-ready service agreement? Choose TRIOS Only instead.


A great start to intraoral scanning

3Shape TRIOS Care provides complete peace-of-mind assurance as soon as you switch your new TRIOS scanner on, enabling you to focus on providing great treatments and reaching your full digital potential from day one!

If you are new to 3Shape, you can now enjoy TRIOS Care premium benefits at zero cost for 12 months.



No recurring costs

TRIOS Only is a basic service agreement that enables the budget-sensitive dental professional to be part of the digital scanning revolution with zero ongoing costs. New TRIOS customers can switch to TRIOS Only after their initial complimentary 1-year TRIOS Care service agreement expires.


Select the service agreement that suits you best

The first year of TRIOS Care is included for all new customers. After your complimentary 1-year TRIOS Care expires, you can simply continue to enjoy the complete peace-of-mind benefits of the service agreement with monthly installments. You are also free to switch to TRIOS Only if you prefer – a basic scan-ready service agreement with limited benefits and no monthly costs.

Compare services packages



TRIOS Software Updates
TRIOS Software Updates
Access to 3Shape Community portal
Access to 3Shape Community portal
Unlimited Support Coverage
Unlimited Support Coverage

Per case fee

5-Year Full Warranty Coverage
5-Year Full Warranty Coverage
Accidental Drop Coverage
Accidental Drop Coverage
Express Replacement1
Express Replacement1
25% Off Additional TRIOS Care Subscriptions
25% Off Additional TRIOS Care Subscriptions
Tailored Virtual TRIOS Onboarding Program
Tailored Virtual TRIOS Onboarding Program
1:1 annual session with 3Shape Dental Expert
1:1 annual session with 3Shape Dental Expert

148 hours replacement available in certain countries


Want to know the ins and outs of our service agreement? We’ve listed the answers to frequently asked questions below. 

Which scanners can be bought with TRIOS Care?

All scanners and setups in the current TRIOS portfolio will be purchased with TRIOS Care: TRIOS 3 Basic, TRIOS 3, TRIOS 3 Wireless and TRIOS 4.

Is the first year included in purchase of the scanner?

Yes. The first year of TRIOS Care will be included in the purchase price of the scanner.

How does 3Shape measure replacement speed?

Replacement speed in this context is measured from the time 3Shape approves the need for replacement scanner, until you receive the replacement scanner. The handling time until replacement is approved depends on your availability for troubleshooting support calls from 3Shape as well as the availability of all relevant information.

How do the ‘Academy Points’ work?

100 academy points are included with the TRIOS Care subscription every year. You will be able to buy training sessions with the Academy Points on your account. Note that 100 points correspond to, for example, one hour of 1-to-1 training with a 3Shape Academy expert.

Are TRIOS Only customers able to purchase Academy training?

Yes. TRIOS Only customers can book training sessions with 3Shape Academy, but will not receive the complimentary points that provides credit on training offered by 3Shape Academy.

I am an existing customer, can I upgrade my current subscription to TRIOS Care?

Yes. Please contact your reseller to learn more.

What to do when I experience issues with my subscription renewal? ​

If you are experiencing issues with your TRIOS subscriptions renewal, it may be related to your subscription and service relation being moved from your reseller to 3Shape. As of 2022, it is possible to handle administration of subscriptions directly with 3Shape in the USA, Canada, Germany, France, Italy, Spain or Great Britain. In our FAQ, We have outlined the different scenarios and solutions.

If you are not in any the countries listed above, you should contact your reseller for any subscription-related questions.


If I already have a TRIOS Scanner and decide to buy a new one, will I get access to TRIOS Care?

Yes. But the benefits of TRIOS Care will only apply to the new TRIOS scanner.


Switching to TRIOS Care

TRIOS Care and TRIOS Only will be available to CliniCare customers on expiration of active CliniCare agreements. Switching from TRIOS CliniCare will require a minimum 24-months commitment to TRIOS Care before being eligible for TRIOS Only.

Get in touch

Curious about the price of 3Shape products? Learn more about our tiered business model and request a quote.

The TRIOS portfolio 

The award-winning TRIOS intraoral scanners are surprisingly light, well-balanced, and they fit perfectly in your hand. There’s a perfect TRIOS for you no matter what your needs are. Let us guide you through our whole portfolio.


A dental practice to be proud of

Dental treatments that reflect your standards

A digital experience that feels just right

Patient engagement you can sense