The complete peace-of-mind service agreement
ABOUT TRIOS CARE
ABOUT TRIOS ONLY
No recurring costs
FREEDOM TO CHOOSE
Select the service agreement that suits you best
The first year of TRIOS Care is included for all new customers. After your complimentary 1-year TRIOS Care expires, you can simply continue to enjoy the complete peace-of-mind benefits of the service agreement with monthly installments. You are also free to switch to TRIOS Only if you prefer – a basic scan-ready service agreement with limited benefits and no monthly costs.
Compare services packages
TRIOS CARE | TRIOS ONLY |
|---|---|
TRIOS Software Updates | TRIOS Software Updates |
Access to 3Shape Community portal | Access to 3Shape Community portal |
Unlimited Support Coverage | Unlimited Support Coverage Per case fee |
5-Year Full Warranty Coverage | 5-Year Full Warranty Coverage — |
Accidental Drop Coverage | Accidental Drop Coverage — |
Express Replacement1 | Express Replacement1 — |
25% Off Additional TRIOS Care Subscriptions | 25% Off Additional TRIOS Care Subscriptions — |
Tailored Virtual TRIOS Onboarding Program | Tailored Virtual TRIOS Onboarding Program — |
1:1 annual session with 3Shape Dental Expert | 1:1 annual session with 3Shape Dental Expert — |
148 hours replacement available in certain countries
FREQUENTLY ASKED QUESTIONS
Which scanners can be bought with TRIOS Care?
All scanners and setups in the current TRIOS portfolio will be purchased with TRIOS Care: TRIOS 3 Basic, TRIOS 3, TRIOS 3 Wireless and TRIOS 4.
Is the first year included in purchase of the scanner?
Yes. The first year of TRIOS Care will be included in the purchase price of the scanner.
How does 3Shape measure replacement speed?
Replacement speed in this context is measured from the time 3Shape approves the need for replacement scanner, until you receive the replacement scanner. The handling time until replacement is approved depends on your availability for troubleshooting support calls from 3Shape as well as the availability of all relevant information.
How do the ‘Academy Points’ work?
100 academy points are included with the TRIOS Care subscription every year. You will be able to buy training sessions with the Academy Points on your account. Note that 100 points correspond to, for example, one hour of 1-to-1 training with a 3Shape Academy expert.
Are TRIOS Only customers able to purchase Academy training?
Yes. TRIOS Only customers can book training sessions with 3Shape Academy, but will not receive the complimentary points that provides credit on training offered by 3Shape Academy.
I am an existing customer, can I upgrade my current subscription to TRIOS Care?
Yes. Please contact your reseller to learn more.
What to do when I experience issues with my subscription renewal?
If you are experiencing issues with your TRIOS subscriptions renewal, it may be related to your subscription and service relation being moved from your reseller to 3Shape. As of 2022, it is possible to handle administration of subscriptions directly with 3Shape in the USA, Canada, Germany, France, Italy, Spain or Great Britain. In our FAQ, We have outlined the different scenarios and solutions.
If you are not in any the countries listed above, you should contact your reseller for any subscription-related questions.
If I already have a TRIOS Scanner and decide to buy a new one, will I get access to TRIOS Care?
Yes. But the benefits of TRIOS Care will only apply to the new TRIOS scanner.