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Frequently Asked Questions

Want to know more about upgrading, support or how to purchase? We’d love to help. Browse the sections below for answers to some of our most frequently asked questions. 

Hardware and software requirements

What are the minimum hardware and software requirements for 3Shape products?

The PC is an important part of the overall 3Shape system. It is the engine on which the software is run, and consequently the software puts some requirements on the PC. Our sales representatives can advise you on the specific PCs that work on a specific combination of 3Shape products. To inform you and get you more acquainted access these overview documents: Minimum PC requirements for 3Shape software packages and Network speed requirements.

What is 3Shape's recommendation on upgrading to Windows 11?

Our software development team is currently testing the compatibility of our systems (TRIOS, Dental Desktop, Ortho System and Dental System) with the new Microsoft Windows 11. Because we are still assessing compatibility, we recommend that you wait with upgrading to Windows 11 until we have completed testing. By holding off, we can ensure the stability of your systems. Microsoft will continue to support Windows 10 until at least 2025. Find answers to specific questions in our Windows 11 FAQ.

3Shape 3D viewer

Does 3Shape offer a 3D viewer?

Our 3D files can be opened and exported as .DCM, .PLY and .STL files. Standard .STL files can be read and opened by most 3D viewers that are available online. We also offer a free 3Shape 3D viewer if you want to open TRIOS .DCM files on a PC without 3Shape software. This can be useful if you want to preview scans including all the additional information such as color, for example. In order to get started, you need to download the 3Shape 3D Viewer installation file.

SUPPORT AND GETTING IN TOUCH

Where can I get support?

If you need support with getting started with our products, onboarding training and how-to guides, we recommend getting on to our online user platform – 3Shape Community. This digital dentistry support portal consists of 10,000 3Shape users and our product experts who actively help each other out on a daily basis.

For 3Shape resellers, the Partner Portal offers a wealth of information on products and upgrades, troubleshooting and presentation material.

If you are not yet a 3Shape user but investigating one of our solutions, we recommend our 3Shape Academy training videos to get support on how to go digital with 3Shape.

If you wish to get in touch with us, please, find our support phone numbers here.

NEW FEATURES AND UPGRADES

How can I upgrade to the latest software version?

Upgrading your software is done via your reseller. Not all software updates get approved in all regions at the same time. That’s why we recommend first checking whether you’re eligible for an upgrade by checking the ‘subscription status’ in your software. To perform the upgrade, contact your reseller for help.

Where can I find information about new features and updates?

If you are an existing user looking for the most up to date product status, we recommend going into 3Shape Community where we list all the latest features that are included with the newest version of our software.

OTHER

How can I send cases to Invisalign?

For TRIOS users outside the US, we offer a course that teaches you how to submit TRIOS cases to Invisalign. Taking this course will certify you to send TRIOS cases to Invisalign. Access to the training is limited to authorized (non US) users only. Signing up can be done through 3Shape Academy.