3Shape Lab Service Packages
About our service packages
Two options: basic or subscription
Benefits of labcare
Get the most out of your scanner investment
LabCare
Peace of mind included
Software upgrades
Get all new Dental System and scanner software releases with the latest developments, including workflows and tools.
Unlimited support
Get help from experts in your local language* and time zone.
Free AI-powered design proposals
Take advantage of high-quality AI design in Dental System to save precious minutes.**
25% discounts
Discounts on additional seats, 3Shape Academy training at a local 3Shape facility***, and more.
Wide range of training options
Access to hands-on training events and lectures held by authorized 3Shape experts and renowned speakers.****
5-year warranty
Protect your new scanner investment with a 5-year warranty & replacement service.*****
Basic
When you need it
Perpetual software version
You are licensed to use the software version corresponding to the year of purchase.
Pay per case
Get expert help in your local language* on a pay-per-case basis.
Not eligible
No access to AI design proposals. Invisible words to add another line to the text for a user
No discounts
Not eligible for special offers. Invisible words to add another line to the text for a user
Self training
Train at your own pace using our self-training programs, videos and manuals.
1-year warranty
Basic 1-year warranty on new scanner purchases.
ⓘ * Check coverage of your area here.
** Fair use limit applies. If limit is exceeded, additional AI designs can be purchased using CAD points. AI design from Automate is not available in all markets.
Requires Dental System 24.1.1 or newer. AI proposals are only available for 3Shape IOS and Lab scans as well as integrated 3rd party IOS scans.
*** Subject to availability in your country.
**** Terms and conditions apply. Contact your reseller for more information.
***** Contact your local reseller for availability. For E2 and E3, you can purchase 3Shape Warranty and Replacement service separately when choosing LabCare.
ⓘ Fair Usage Policy – 2025 Introductory Offer
As part of our introductory offer, a fair usage limit of 2,400 AI design units per year, per seat applies through 2025 for customers using Dental System Crown & Bridge, Premium, or Complete Restorative. This fair usage limit of 2,400 is an introductory offer and can be adjusted at 3Shape’s discretion in the future.
If the annual limit is exceeded, additional AI designs can be purchased using CAD Points.
AI design proposals are available for:
- TRIOS scans
- Integrated third-party intraoral scanners (IOS)
- 3Shape desktop scans
The service is available in all markets where both 3Shape Dental System and 3Shape Automate are approved, excluding China, Hong Kong and Taiwan. For full details, please refer to this Knowledge Base article.
Your lab deserves the best
Contact us or ask your reseller regarding availability of 3Shape products in your region.