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support for Design Services

3Shape Lab Service Packages

Choose the service package that suits your needs
As intuitive as our products are, there are moments where a helping hand makes all the difference. Whether it’s getting started, accessing the latest upgrades, or simply when the unexpected happens, LabCare (or our basic, no-subscription package) helps you stay on-track. 

About our service packages

Two options: basic or subscription 

A solid CAD/CAM solution delivers a wide range of workflows, treatment options, and business growth opportunities. Adding our LabCare service package is the safest way to secure your investment and ensure future success. It gives you access to unlimited upgrades, support, hands-on training and events, and special product discounts. It’s also completely optional – you can alternatively choose our basic, no-subscription package. 

Benefits of labcare

Protect your investment

Authorized support in 14 languages, spread across timezones. Additional warranty and replacement service guarantees maximum uptime.

Always up-to-date

Unlimited upgrades and access to hands-on training events ensure your system grows stronger and more versatile every year.

Value for money

Get value for money with discounts on seats, subscriptions, and training at our dedicated venues across the globe. 

Get the most out of your scanner investment

You can choose between two service packages to complement your 3Shape solution – LabCare or BasicTerms and conditions apply.

LabCare
Subscription

Authorized support
Get help from experts in your local language and time zone

Software updates
Get all new software releases with the latest developments including libraries, workflows and tools

Wide range of training options
Access to hands-on training events and lectures held by authorized 3Shape experts and renowned speakers

25% discounts
Discounts on additional seats, 3Shape Academy training at a local 3Shape facilitySubject available in your country., and more

5-year warranty
Protect your new scanner investment with a 5-year warrantyContact your local sales manager for availability.

3Shape Automate Credits
€900 3Shape Automate design credit included with the renewal of LabCare subscriptionOnly eligible customers in markets where 3Shape Automate is available. Limited to 1 credit per lab. Customers buying a new scanner with LabCare can also apply.
Automate credits have no cash value and are not redeemable for cash.
Credits must be manually claimed by emailing your 3Shape subscription renewal receipt to [email protected]. 3Shape reserves the right to change terms and conditions at any time.


Basic
No subscription

Pay-per-case support
Get expert help in your local language on a pay-per-case basis

Perpetual software version
You are licensed to use the software version corresponding to the year of purchase

Self training
Train at your own pace using our self-training videos and manuals

No discounts
Not eligible for special offers

1-year warranty
Basic 1-year warranty on new scanner purchase

Pay per case
3Shape Automate is charged per case you accept

Curious about the price of 3Shape products? Learn more about our tiered business model and request a quote.

Your lab deserves the best

Get most out of your CAD/CAM solution. 
Get started

Contact us or ask your reseller regarding availability of 3Shape products in your region.