My teammates and I in 3Shape Support get to solve problems for TRIOS users all day long. It’s a great feeling to help dental teams get the full benefits of their intraoral scanners.
Sometimes a small piece of advice can work wonders. And we have plenty of advice to offer—because we know exactly what challenges TRIOS users have.
So in a series of blog posts, we share tips we KNOW will be appreciated by TRIOS users everywhere. In this post, I will focus on the 3Shape Unite software, the workflow engine that comes with TRIOS. In others, we focus on other themes, such as hardware and scanning techniques.
Read on to make sure you and your team are not held back because you struggle with any of the below issues and get the most out of 3Shape Unite software.
Let’s get started. But first…
It is amazing what software can do. It lets you, using a tiny, handheld scanner, easily capture jaw-dropping 3D images of your teeth, as if you were making a dental movie. And that scan is just the beginning - the lab can then transform these digital masterpieces into amazing dental designs—custom-made crowns, bridges, and more, tailored especially to your patient.
As you can imagine, a lot goes on under the hood. And we have some spectacular, smart people continuously working to make sure your software is reliable and constantly improves how you manage impressions, communicate, plan treatments, and so on. And added to the Unite software, you also have the Unite Store—a whole ecosystem of integrated products and services that you can access from one place.
Great software is just there, performing its duties without you even realizing that you are actually witnessing magic.
Before we delve into how to best use the software, let us just recap what you can do with the 3Shape Unite software.
But as with any technology, challenges will appear. Because…that is how the world works.
And if that happens to a TRIOS user, sometimes that user reaches out to me or my team so we can quickly help them find a solution. But in some cases, you may not even need to seek help. I wrote this blog post to proactively help you prevent some of the common challenges before they become a problem that needs to be solved.
So, let us look at four of these challenges, and give tips on how to overcome them.
Sometimes you need to export scans from Unite to use in another software (this is free of charge in Unite), to save on an external hard drive, or to send to a lab.
You can export in the following formats:
You can export scans from two different sections of the Unite software: Patients and Cases.
To export scans in the .3oxz format, you need to follow the same actions you did for other formats above, BUT after the step of choosing scans in Export, you need to choose .3oxz (both for Patients and Cases menus).
Then: Choose the location for saving > Name the file> Click Save.
As you can see, exporting scans from the software is easy. And we also have a detailed article that can help you.
Bonus tip: Suggest that your lab purchases TRIOS Inbox from their reseller. Then they can simply use your cases directly in any software, without the need for exporting.
But if you have any issues with case exports, my colleagues and I in 3Shape Support are always ready and happy to help.
If you need to save all user cases, settings, and users currently in Unite, you need to perform a backup. There could be various reasons for needing to back up your data—perhaps you change to a new PC and migrate all data over.
The good news is: you can back up your data using the Backup & Restore tool in the software.
To restore user data and settings from a created backup file, you need to have the same version of the software installed.
Streams are 3D raw scan data output, that are converted into DCM file format after post-processing. Streams allow for scans to be edited. If they are deleted, you will be able to work only with DCM files, which disables any further edits.
These streams are neither automatically saved during the backup, nor restored with the rest of the data. But you can do both things manually.
Simply follow the following instructions.
To save streams manually (if there are no post-processed cases): Copy the folder servers from C:\ProgramData\3Shape\DentalDesktop\ThreeShape.TRIOS\ to the backup location.
To restore streams manually (if you backed them up manually): Copy the folder Servers from the backup folder to C:\ProgramData\3Shape\DentalDesktop\ThreeShape.TRIOS\.
Although it is easy to perform backups, when you are doing it for the first time, I suggest you contact our support department. We will guide you through the process and help with any questions you may have.
A correct bite registration is a critical part of scanning, especially if you are performing restorations for the patient.
You will find the general procedure for bite registration clearly described on 3Shape Community.
But here I will give you a few words of advice on the procedure:
If needed, you can always re-align the scans. With the Clearance tool, you can check your patient's contacts and the distance between the two jaws, and double-check if any further steps are required. You may also want to add another scan, reflecting the patient’s jaw movement and dynamic contact points, by pressing Add Motion Scan.
After going through the steps of scanning the occlusion, you are ready move on to the “Send” stage of your dental restoration.
If you have any questions about bite registration, me and my colleagues on the 3Shape Support team are ready to help and provide you with additional materials.
We often get questions about when it is wise to respond to a prompt that asks you to update the software. My response would be: always. Before we deploy updates, we run a thorough quality assurance and testing protocol, which ensures your system remains stable.
If you would like to know upfront what the update of your software entails and what benefits you will get from updating, you can always check the ‘What’s new’ release notes on our website.What’s new in Unite
Our Support team, which I am part of, is a group of approximately 200 professionals.
We get to help all TRIOS users that want to get the best out of our their product, and we love it!
Our support is free for those on the TRIOS Care service agreement, and paid-per-case by those who choose the scan-only option. We operate globally and speak English, Italian, French, Spanish, German, Ukrainian, Japanese, Korean, Chinese, and a few more languages.
So, if you have any issue with your scanner or program, need some general guidance on how to use the technology, have questions about license management or anything else, you know who to contact.
We are here for you. And my free tip: our HelpCenter also has a range of knowledge base articles that might help you out without needing to call us send an email.
And a bit of bragging:
And we work hard on improving these numbers even more.
So when you doubt if you should contact us or not, just submit a ticket, and let's change dentistry together.
Simply go to our Help Center to submit a ticket, or call us on the phone numbers listed.