Patient communication. Redefined.
The DentalHealth app empowers you to co-own your dental health alongside access to your dental insights anytime, anywhere. Designed to help you stay informed and involved, the groundbreaking app lets you get involved and invested in your oral health, every step of the way.
Drawing on Dx Plus-powered visualizations, the app brings you tailored, on-demand education and tracking so that you can understand your progress, for a dental experience like no other!
FAQ
Q: How do I log into the app?
A: When running the app for the first time, you will be asked to log in using your Apple or Google ID. This way, there is no need to create new usernames or passwords and you will stay completely anonymous.
Q: The link you sent me is not working. What do I do?
A: If you are not directed to the DentalHealth app, please try the link again. If you are still unable to download the app, make sure your device is compatible.
Q: I can't see my scans in the app.
A: If your scans do not appear in the Scan section, ensure you have an internet connection and allow a few minutes for them to load. If they still don’t show, contact your dentist to share them again.
Q: I can't find recommendations for my dental routine.
A: Go to the Routine tab and complete one of our surveys to receive tailored recommendations.
Q: Are my scans safe in your app?
A: Yes. Scans are securely stored in the app and cannot be downloaded elsewhere. You can also enable Face ID for extra protection.
Q: Who has access to my data?
A: Only you have access to the scans shared with you. Your dentist retains the original versions.
Q: What devices are compatible with the app?
A: The DentalHealth app works on Android 10+ and iOS 17.6+ devices.
Q: The app is taking a long time to load my scans.
A: Please ensure you have a stable internet connection of at least 5 Mbps.
Q: The dental camera keeps freezing. What do I do?
A: The freeze feature is intentional so you can inspect teeth at your own pace and take screenshots.
Q: The app keeps crashing.
A: Restart your device or reinstall the app.
Q: Which dentists offer this app?
A: Dentists using 3Shape-enabled technology.
Q: Where does the advice come from?
A: From trusted dental health sources, including the American Dental Association.
Q: Why has my tooth wear worsened since my last scan?
A: Tooth wear can occur for various reasons. Please consult your dentist.
Q: How do I prevent cavities from worsening?
A: Maintain a good dental routine and visit your dentist for tailored advice.
Q: Can I see scans from different clinics?
A: Yes, the app supports multiple dentists.
Q: How can I get a new scan?
A: Visit your dentist.
Q: Where is my data stored?
A: In secure data centers compliant with your local regulations.
Q: Can this app replace a dental visit?
A: No. It provides insights but cannot replace a dentist consultation.
Q: Are the articles and routines expert-approved?
A: Yes, they are based on input from leading dental health experts.
Q: Can I delete my account or request data removal?
A: Yes, contact the app developer via the email at the end of this FAQ.
Q: Can I contact my dentist from the app?
A: If provided, your dentist’s contact information will be visible in the Home tab.
Q: Where do I find your Privacy Policy?
A: You may access our Privacy Policy directly using the following link: Privacy Policy.
Need help with the DentalHealth app?
Email us: [email protected]
Our support team is here to assist you. We aim to respond within 1–2 business days. For urgent issues affecting your dental care, please contact your dentist directly.