3Shape continuing to expand its service, support, and training activities all over the globe
Backing our users with technology, care and expertise.
About 3Shape's support network
3Shape recognizes the importance of maintaining a local support capacity to cope efficiently with factors such as customary opening hours, communicating in local language, and in tune with local business etiquette, enabling on-site support, and more. To attain these goals, 3Shape invests substantially to develop its extensive and optimally qualified first-line support network of experts through the company's local distributors.
To back-up this first-line support network, 3Shape's own Support Teams stand ready to assist distributors with any special hardware or software support issues. 3Shape's Support-Centers are placed strategically in the USA, Asia, and at several locations in Europe.
3Shape growth benefits its customers
3Shape's recent growth and swelling worldwide install-base have prompted a series of new initiatives aimed at streamlining the company's Support operations and Service facilities in all company locations.
Strengthening 3Shape's 2nd line support and service centers
3Shape has recently expanded and modernized it Service Centers worldwide and additionally set up an entirely new Support-Center in Kiev to join forces with existing Support-Centers in Copenhagen, New Jersey, and Shanghai. With this latest center, 3Shape has extended its reach across Europe and added to its local language support capabilities, which now include English, German, French, Spanish, Portuguese, Italian, Danish, Russian, Ukrainian, and Chinese.
Strengthening the 3Shape Academy
The 3Shape Academy is an international institution created to maintain the company's high quality of first-line support. The Academy provides 3Shape's distributors worldwide with ongoing and hands-on know-how in the use of 3Shape's systems, particularly covering the latest features that come with every new release. 3Shape has recently extended its Academy operations and modernized its training facilities in the USA and China,by adding more space and equipment. This includes 3rd party milling machines that allow trainees to experience complete digital workflows with 3D scanning, CAD design, and final restoration manufacturing.
"We will continue to invest in our Academy," says Simon Mak Jensen, 3Shape Service and Support Manager. "We want our users to receive all the help they need to successfully apply the newest innovations as soon as they are available. A major part of 3Shape's customer care is to ensure that our customers get the absolute maximum out of their systems and stay ahead of the competition."