Working with 3Shape

Working with 3Shape A/S
3Shape A/S is a uniquely dynamic company whose aim it is to develop top-of-class solutions and maintain a leadership position by an open and tight cooperation with its distribution partners. Its unequalled technology development pace makes 3Shape a natural leader in the 3D scanning and automation industry.

Cutting edge technology
3Shape's development team counts more than 80 developers of 10 different nationalities, with a least 25 PhDs among them.

While focusing on maintaing a technological leadership in the core fields of 3D scanning and CAD software, 3Shape's know-how spans broadly to embrace a large spectrum of technological and scientifical fields. Therefore, each product is fully developed in-house. Subjects as electronics, fine mechanics, optics and software development are among the skills of the 3Shape development team.

Product life cycle
At 3Shape all products and solutions are born from the union of cutting edge technology with the latest trends in the industry and in the markets. 3Shape product managers and key developers have regular meetings with the distribution partners in an effort to keep each product in a top-of-the-class position. Distribution partners have not only the chance to follow the development, but to contribute and influence the products'  lifecycle by testing prototypes and providing feedback at different stages of the product development.

The value of training
3Shape constantly dedicates a large amount of resources in a continuous effort to help its partners build up an outstanding level of know-how. This involves dedicated training for personnel, product management, customer support, as well as key members of the development team. Training sessions are scheduled with partners on a regular basis, be it on-site training, training at 3Shape's headquarters or distance training based online desktop-sharing solutions. Special care is taken in the development of the training support in the form of user manuals, training videos as well as workshops dedicated to small groups of partners.

Global customer support
3Shape's partners can always count on a large team of dedicated and highly experienced customer support analysts. The customer support team can rapidly solve most of the common issues using a desktop sharing solution.

Branches of 3Shape's customers support service are operative in Copenhagen (Denmark), New Jersey (USA) and Shanghai (China), virtually covering any time-zone. The very close collaboration between the customer support and the development team allows for unprecedented level of efficiency and responsitivity to partners' call for help - typically available in 12 among the world's major languages.

Our philosophy
3Shape is a leading developer of 3D scanners and CAD/CAM software for dedicated industrial applications. All 3Shape's products are developed 100% in house by our international team of top class developers constantly focusing to develop the most advanced and reliable technologies in the global market.

Nonetheless, technology is not 3Shape's only focus. During the whole life-cycle, 3Shape products are developed in close collaboration with partners who understand and gather the needs of their customer base and the market.